NATIONAL OPEN UNIVERSITY OF NIGERIA
University Village, NnamdiAzikwe Express Way, Jabi, Abuja
Faculty of Agricultural Sciences
June/July 2017 Examination
Course Code: HCM 438 Credit Unit: 2
Course Title: Hospitality Supervision And Quality Management Time Allowed: 2hrs
Instructions: 1. Attempt any four (4) questions
2. All questions carry equal marks of 25marks each
3. Present all your points in coherent and orderly manner
1. a. i. Define quality 1mk
ii. List and explain the fundamentals of quality 12.5mks
b. i. What is quality system management? 1.5mks
ii. List the elements of a Quality Management System 10mks
2. a. Define “staff planning” and state its key elements 5.5mks
b. Itemize the benefits of staff planning 19.5mks
3. a. Explain the term ‘Supervision’ 6mks
b. State: i. the types of Supervision. 3mks
ii. the foci of Supervision. 11.5mks
c. List the qualities and the basic functions of a supervisor 4.5mks
4. a. Categorize and discuss the barriers to communication 25 mks
5. a. i. Define the term “hotel training” 1.5 mk
ii. Discuss the general principles of hotel training 15.5 mks
b. i. Itemize the stages of the training process 4 mks
ii. State the aims of evaluating the training process 5.5 mks
6. a. Mention and briefly explain the two types of hotels 6 mks
b. Discuss the concept for operation of a hotel 12.5 mks
c. What is a motel? 6.5 mks
You can get the exam summary answers for this course from 08039407882
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