NATIONAL OPEN UNIVERSITY OF NIGERIA
14/16 AHMADU BELLO WAY, VICTORIA ISLAND, LAGOS
SCHOOL OF MANAGEMENT SCIENCES
MARCH 2014 EXAMINATIONS
COURSE CODE: BHM 401 CREDIT UNIT: 2
COURSE TITLE: PRINCIPLES AND PRACTICE OF MANAGEMENT
TIME ALLOWED: 2 HOURS
Instructions: 1. Attempt question Number one (1) and any other two (2).
2. Question number 1 is compulsory and carries 30 marks, while the other
questions carry 20 marks each
3. Present all your points in coherent and orderly manner
QUESTION 1
A. Identify and discuss any four Management Thoughts.
B. Draw up a comparison between Maslow’s Hierarchy of needs theory and Herzberg’s two-factor theory.
QUESTION 2
A. List four categories upon which planning is based.
B. Briefly discuss the five basic steps in planning.
C. Define planning.
QUESTION 3
A. List and explain the three situations under which organisational decisions can be taken.
B. List and explain in proper order the stages in the decision-making process.
QUESTION 4
A. With the aid of a well labelled diagram, discuss the motivation process.
B. What are the major contributions of Henri Fayol and Max Webber to the administrative management theory?
QUESTION 5
A. Define the concept of Total Quality Management (TQM).
B. Highlight the principles of Total Quality Management (TQM).
You can get the exam summary answers for this course from 08039407882
Check anoda sample below
