NATIONAL OPEN UNIVERSITY OF NIGERIA,
PLOT 91 CADASTRAL ZONE, NNAMDI AZIKIWE EXPRESSWAY, JABI – ABUJA
FACULTY OF SCIENCES
JULY 2018 EXAMINATIONS
COURSE CODE: DAM 382
COURSE TITLE: Information Systems Management [3 Units]
TIME ALLOWED: 3 Hours
INSTRUCTION: Attempt Question (1) (22 marks) and any other four questions each carrying 12 marks
1. A medium-sized financial services organisation is seeking a replacement information system management (ISM) Manager to restore confidence in the ISM function and to lead a redevelopment of its corporate systems.
The organisation’s current systems were developed about fifteen years previously, but new systems are needed to meet changing business requirements.
The ISM department has begun some redevelopments, but these have failed due to misunderstandings over who should be involved at each stage of the development process. Also, because the costs of the redevelopments exceeded the perceived benefits, the management expect the replacement ISM manager to use some form of cost benefit analysis for all future projects.
As part of the selection process for the new ISM Manager, you have been asked to make a presentation to demonstrate your suitability for the position. Prepare notes for the presentation to clearly demonstrate your understanding of the following:
1(a) The role of the MIS Manager and the personal qualities required. (6 marks)
1(b) Review the involvement of user staff and information systems management staff in all the development stages, from initial system request to post implementation.
(8 marks)
1(c) The net present value (NPV) method of cost benefit analysis, including its advantages and disadvantages. (8 marks)
2. For each of the following Strategic Information Systems Planning (SISP) techniques, explain how it works and assess its ability to identify the most important MIS developments for an organisation.
(a) SWOT analysis. (4 marks)
(b) Value Chain Analysis (VCA). (4 marks)
(c) Data warehousing (4marks)
3(a) List the four principal elements of an improved model of technology use. (6 marks)
3(b) List three characteristics of a successful project. (3 marks)
3(c) Discuss the following terms:
i) Intranet ii) Supply Chain iii) Prototype (3 marks)
4(a) Describe the main features of a document management system. (6 marks)
4(b) Describe the main features of a workflow system (4 marks)
4(c) Explain how a combination of document management systems and workflow systems could improve productivity in the large organisation (2 marks)
5(a) List three characteristics of system development. (3 marks)
5(b) Describe CASE with respect to its components and environment (5 marks)
5(c) List the four main functions of data administration. (4 marks)
6 Your organisation, a retail company specialising in consumer electronics, wishes to replace the existing information system management it uses for online sales reporting. The aim is to provide users with a seamless service over a variety of web clients and platforms.
a) List three design considerations which will be critical to the success of this ambition. (3 marks)
b) List three essential requirements of a successful CRM (6 marks)
c) What are the specific role of data mining tools? Mention some examples (3 marks)
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Exam summary sample below
