NATIONAL OPEN UNIVERSITY OF NIGERIA
FACULTY OF AGRICULTURAL SCIENCES
SECOND SEMESTER EXAMINATION
JANUARY/FEBRUARY, 2018
Course Title: HOTEL SUPERVISION AND QUALITY CONTROL
Course Code: HCM 438
Credit Unit: 2
Total Score: 70Marks
Time Allowed: 2 Hours
INSTRUCTION:
Answer Compulsory question 1 (25marks) and any 3 questions (15marks each)
1a. Define quality (1mk)
bi. Explain the term ‘Supervision’ (6mks)
ii. List the qualities and the basic functions of a supervisor (4½mks)
ci. Discuss the concept for operation of a hotel (12½mks)
ii. What is quality system management? (1½mks)
2a. Discuss the general principles of hotel training (11½mks)
b. Itemize the stages of the training process (3½mks)
3a. Define “staff planning” and state its key elements (6mks)
b. Itemize nine (9) benefits of staff planning (9mks)
4ai. Define the term “hotel training” (1½mks)
ii. State the aims of evaluating the training process (5½mks)
b. List eight (8) elements of a Quality Management System (8mks)
5a. What is a motel? (4mks)
b. Mention and briefly explain the two types of hotels (5mks)
c. List and explain any four (4) fundamentals of quality (6mks)
6. Categorize the barriers to communication and discuss any four (4) of them (15mks)
You can get the exam summary answers for this course from 08039407882
Check anoda sample below
