| Demographic segmentation classifies customers according to the following except one. |
| Consumer market market goods for mass consumption. |
| Financial industry is not oligopolistic in nature |
| The four Ps of marketing include the following, except one. |
| Service has an intangibility character. |
| Sustainability is not a considerable factor for segmentation. |
| Service industry includes which of these options? |
| Marketing research establishes the needs and wants and the target market. |
| Production ends in the factory. |
| The history of entrepreneurship in Nigeria can be classified under the following stages |
| Going rate involves fixing prices which match others in the market place. |
| Good marketing plan must not be comprehensive. |
| An entrepreneur possess one of the following characteristic. |
| Banking sector reforms have changed the traditional way of doing banking business. |
| Untrained staff has nothing to do with the image of a bank. |
| what can improve the image of a bank. |
| Banking transactions demand possession of a certain tolerable level of literacy by the customer. |
| A relationship marketer need not be Cheerful or having an inexhaustible sense of humour |
| Marketing is done in the following place |
| Which of the following statement is not correct of cash management |
| Business need to hold cash to achieve the following motives except |
| Compare with cash management, the management of receivables is not very vital to the business as a going concern. |
| Working capital management refers to the management of |
| In a producing enterprise, imventories comprise |
| Which of the following represents a true components of short-term assets |
| Which of this statement is not correct of inventories |
| The practice of holding cash for investing in profit -making opportunities as and when the need arises is known as |
| Inventory management is a tool to aid excessive and inadequate levels of inventories and maintain sufficient inventory for the smooth operations of the enterprise in terms of production and sales output. |
| Which of these statements is not correct of an effective inventory management |
| Which statement is not correct? |
| Which of the following is not an essential features of a partnership |
| Which is a feature of a partnership business in Lagos state |
| There are four main forms of business organizations – the Sole proprietorship, Cooperative, Partnership, and Limited Liability Company. |
| A company is legally formed by meeting the conditions stipulated in the |
| The promoters of a limited liability company must apply for registration at the Corporate Affairs Commission together with both a |
| The Memorandum of Association contains the following except |
| Which is not a feature of the Articles of Association |
| In company formation, the power to issues a Certificate of Incorporation is vested on the |
| Which is not a features of a company |
| Which is not a reaseon for planning |
| According to Christy and Roden (1973) financial management itself requires the simultaneous consideration of following financial decisions except |
| Which is not an example of current liabilities |
| Which is an example of current liabilities |
| Lease financing is an important source of short-term funds. It may be used as a source of financing company expansion or for modernization of the productive apparatus of the firm. |
| Which is not a type of lease finance |
| Which of the following is not a step that could be used in the forecasting process. |
| Christy and Roden (1973) defines finance as |
| Which of the following involves graphing the variables to identify the pattern for a given number of years |
| Planning helps to identify the output desire and the inputs required to achieve an objective. |
| Which is the best way of appraising employee performance? |
| Which of the following is not an objective of appraisal interview? |
| Communication model has certain processes. In the ______________ process, the receiver interprets the message and translates it into meaningful information |
| Which of the following is the crux of the communiation process? |
| Communication between two employees on the same level is called? |
| A strike that is quick, sudden and unauthorized is called: |
| A strike that involves many organizations in the same line of business forcing the concerned organization to yield to the demands of its Union is: |
| Norms and values belong to which layer of the organization culture? |
| One of these is not a characteristic of organizational culture: |
| On the job experiences include all but one of the following: |
| Events are occurrence to communicate particular message to target audiece |
| Competition events involve learning between two people |
| The client has preset idea in mind |
| Technology adoption hinders competitive advantage |
| The principle of commitment demand full involvement of all individual |
| All events are the same project for the company |
| Good record keeping help in protecting your business |
| How a company treats customer does not determine its success |
| Security manager maintain law and order |
| Venue manager is entrusted with the task of successful conduct of event |
| Assigning responsibility can help to boost efficiency |
| VAT mean |
| Music is an important facet of human life |
| The event manager need not be transparent |
| People with disabilities need to be treated equally |
| The company need not keep record in a systematic way |
| Organisation and cordination determines the success of an event |
| PPL means |
| Logistic facilities is necessary for outside event |
| An unsatisfiedemployee can still deliver excellently to customer |
| who oversee the activities and the use of facilities in an event? |
| Employee training is not very paramount in an organization |
| Is it necessary to evaluate activities of an event objectively? |
| Excise duty is the tax levied for the sale and supply of cars |
| What task retates to processing your media? |
| What is the process of generating creative ideas through group effort |
| What type of gathering is sponsured by business for its employee e.t.c. |
| Who engage your audience with supernatural mind readind and memory stunts |
| Seminar last for a short while or one to two days |
| Which gathering symbolises a sense of togetherness and binding |
| In the public sector management is ultimately answerable to the people through the…………………. |
| Horizontal interaction is with people at the same level of the …………………. |
| Organization can be categorized as either private or ………….. |
| Public sector organizations are establishments and institutions that essentially public……………………… |
| When carrying out comparative study of public administration one needs to know what constitute the units of …………. |
| A comparative study of administrative system may be based on…………… |
| There can be a comparative study of the theories of public…………………. |
| In evey political system the public administrative system is a subsystem of the …………… |
| A claim of isolating the administrative system for study would amount to unrealistic over …………. |
| A third problem of the comparative study of public administration is that of the value of the ……………. |
| One of the following is concerned with sourcing a pool of candidates to apply to an organization for a job: |
| Which of the following is the most important in an organization? |
| Human Resources Management cannot be described as: |
| Who described industrial relations as the making and administering of rules which regulate employment relationships and the study of the institution that regulate jobs? |
| Human resources managers derive their strategic values from being one of the following: |
| _________ identified 27 differences between Human Resources Management and Personnel management |
| Which of the following is not a similarity beween HRM and Personnel management? |
| The actual acheivements compared with the objectives of the job is refered to as |
| The three important components aligning the organizational strategy with HR practices are: |
| Which of the theoretical approaches to organizational entry believes that people’s self-perception is important |
| Determining the duties and characteristics of positions to be staffed is called: |
| When a message passes through many people it leads to a communication problem called: |
| The process involved in recruiting, hiring, training, evaluating, compensating and laying off people is called: |
| To get the best out of new employees they must be tested for their suitability for the organizational _____________ |
| One of the following should not be used by a leader to influence subordinates |
| Which is the best way to check and clarify understanding of a message? |
| Which recruitment method is useful when there is need to inject new blood into an organization |
| The 4th step in the selection process is __________________ |
| What should produce a list of candidates who are worth selecting? |
| Tests that determine the vebal and reasoning abilities of candidates are called:. |
| Which of the following describes a systematic approach to the management of people through setting of goals measurement, feedback, recognition and motivation? |
| Which selection technique is useful for staff development? |
| Which of the following is a systematic method of obtaining, analysing and recording information about an employee’s performance? |
| ……………………….. is a development purpose of performance appraisal |
| Which of the following performance appraisal methods is a technique to observe surbodinates more closely? |
| ………………………… is used for assessing achievement of set objectives |
| What is a useful way to increase validity and reliability of a performance appraisal system? |
| One of the following is a non – training method |
| One of the following is an approach to solving real life problems that involves taking action and reflecting upon the results. |
| What is the way of transfering knowledge and skills from a more experienced person to a less experienced person? |
| Which one does not describe the nature of marketing |
| Marketing begins before production |
| The core mandate of marketing is customer satisfaction and organizational profitability |
| Which of the following is not an element of traditional marketing mix |
| Services are made up of primary and secondary services |
| Which of the following is not a feature of service |
| Marketing product is divided into goods and services |
| Services are tangible products |
| Marketing begins before production by anticipating demand |
| The heart of marketing is exchange and this is facilitated through its various functions |
| Cognitive dissonance is that feeling of anxiety that sets in on a buyer as to whether he has made the right choice or not |
| Which of the following is not an example of banking products |
| Which of the following is not a type of lease |
| Which of the following is not a building block for customer centricity |
| Customer centered company promotes a fighter orientation |
| Competitor centered company advances customer development |
| Macro marketing covers all marketing activities that are carried out outside the confines of the firm |
| The total benefits a producer delivers to its customers in return for customer loyalty is called |
| Churn rate is |
| The profits generated during retention phase are called |
| Marketing research helps in reducing work force |
| Which of the following is not an example of wholesale banking |
| Which of the following is not a consumer making decision process |
| All of these are types of positioning |
| Which of these is not a service development process |
| All are benefits of financial service department except |
| The investigations into the problems and prospects of a given product is called |
| Determining the expected level of sales given the level of demand is |
| Test marketing is a small scale product launch used to determine the likely acceptance of the product |
| Marketing environment is also called the world of marketing |
| The motivation for buying is the ______ that will accrue from the exercise. |
| People buy for fear of _______ and for opportunity of gain. |
| As representatives of their companies,salesmen need to _______ in the companies they represent. |
| A professional salesman sees his fate as being intricately linked to those of his organization and ______. |
| The basic functions of management of any firm or its units are planning, organizing, coordinating, _________, and controlling, among all others. |
| The absence of proper organization of sales tasks will lead to _______ results as tasks will be performed haphazardly. |
| In sales force organizational structure, ________are defined and persons are assigned their individual duties and positions that fit into the operation of the unit and entire enterprise. |
| In a typical large organization, the task of selection is handled by the personnel or human resource department, with assistance from the _______ department when new salesmen are to be selected. |
| The procedure for selecting the sales force can be divided into _________ major phases or steps. |
| It is to be noted that the effectiveness of the sales force largely depends on the quantity and quality of _____ it has received. |
| The orientation of organizations to training gives rise to two extremities both of which are erroneous. These are undertraining and ____________. |
| The over-riding task in all forms of sales training is to convert the sales person from being a mere order taker to an efficient ________. |
| The schematic steps of the training cycle has _____ stages. |
| Changes in the performance level of salesmen can be __ and measured. |
| ___________ is the starting point in the selling process. |
| The narrowing of potential customers reduces calling __________ and increases the chances of successful sales calls. |
| Effective communication will require that the salesman uses a language that the prospect is ______ in, and that he, the salesman, understands very well. |
| The salesman, considering the two factors of availability and __________ of the prospects with the sales aids will have to decide on the one or combination of some or all to use for a given sales call. |
| Salesmen are ordinarily rewarded using any of the available compensation plans: These are straight salary, straight commission and __________. |
| _________ means recognizing the things your followers need and striving hard to provide them satisfactorily to those that need them. |
| The two traditional and generally accepted functions of salesmen are the selling function and the _________ function. |
| selling function is very important and provides immediate_______ . |
| Put simply, the bottom-line of selling function (that is, personal selling in its most creative form) is identifying prospects and converting them to _________. |
| Defining and locating prospects. The task here is ________. |
| Converting prospects into buyers (customers). This is achieved through the effective performance of the tasks of presentation, trial closing, uncovering objections, handling objections and ________. |
| It is not sufficient to convert prospects into customers; the customers must be maintained by adequate assurance of the continued ________ of their needs. |
| Personal Selling is a form of _________ that effectively links the company and its customers. |
| The information gap that exists between producers and consumers has ______dimensions to it. |
| Control in sales management involves setting standards of performance, monitoring or supervising the performance of workers, measurement of actual performance against _______ performance and taking corrective measures where and necessary. |
| Internal accounting system is the earliest and most ______ information system used by marketing executives. |
| Which of these distinguishes banks from other types of financial institutions |
| Which of these is not a function of banks in economic development |
| All of these are the secondary functions of bank except |
| Which of these is not a feature of cheque as a means of payment |
| Which of these approximately describes a bankers’ draft |
| All of these are thecore function of banks except |
| All of these are benefits of bankers draft except; |
| A branch ofcheque clearing procedure where other banks’ cheques are separated from other bank cheque is |
| A theory which holds that the liquidity of a bank depends on its ability to shift its aseets to someone else without loss is |
| Which of these account for the need of control of nigerian financial institution |
| A system of banking whereby a big bank has a number of branches in different parts of the country and even outside the country is |
| Which of the following is not a major objective of banks portfolio management |
| When bank invest in government securities, shares and debentures of blue chip companies, the fulfill the |
| Overall, the principle of bank lending is anchored on; |
| A banking model where a syndicate or other small group of individuals with common interest own more than two bank is referred to as; |
| All of these are disadvantages of branch banking except |
| Which of these does not constitute banking fraud |
| A system of banking whereby a local bank establishes a relationship with another bank in another country is referred to as |
| Which of these is not a member of bankers committee |
| Which of these is not a feature of cheque as a means of payment |
| Which of these distinguishes banks from the other types of financial institutions |
| Which of these is not a phase in the historical evolution of bank in Nigeria |
| Which of these is not a function of banks in economic development |
| All of these are basis of distinguishing banks from money lenders except: |
| All of these are the secondary functions of banks except: |
| All of these are the core functions of banks except |
| The following are the main functions of Bank of Industry except: |
| Which of these provides common forum for professional interaction of Nigerian bankers |
| Which of the following is not a feature of cheque as a means of payment |
| Which of these is not a critical aspect of efficient working capital management |
| All of these are signsof great prospects of microfinance in Nigeria except |
| All of these are characteristics of operating lease except |
| Which of the following is not distinguishing feature between debt and equity |
| All of these are short term sources of finance except |
| Which of the models of integration of microfinance services requires that financial and non-financial services are offered by the same organisation under different programs |
| All of these are measures of solvency ratios except |
| Which of these is not likely to be exhibited by unmotivated employee |
| All of these are objectives of CBN-BOI N500bn intervention fund for SME financing |
| The followings are problems and challenges small scale firms in Nigeria except |
| Which of he following is not among the fallout of microfinance subsector reform in Nigeria |
| Which of the following adequately define microfinance |
| Which of these is not among the factors hindering the development of SME in Nigeria according to FSS 2020 SME Report, 2007 |
| Which of the following is not among the characteristics of finance lesse |
| Which of the probability ratios measures the level of income attributed to the owners in relation shareholders funds |
| Which of these is not among the objectives of the CBN microfinance policy |
| Which of these is not long term service of finance |
| Which of these cannot be classified as external risk in business operations |
| Which of following is not among the three main models of integration of non-finacial services with micro finance |
| As a young entrerpreneur, going into a new promising business venture, which of these souces of finance would be most preferred |
| The minimum shareholder’s funds un-impaired by losses for a state microfinance bank as stated in the microfinance policy, regulatory and supervisory framework of 2012 is |
| All of these are signs of great prospects of microfinance in Nigeria except |
| Which of these is not among the reasons for the formulation of the National microfinance policy |
| All of these are characteristics of operating lease except |
| Which of these is not among the financial services offered by microfinance banks |
| Which of these models of integration of microfinance services requires that financial and non-financial services are offered by the same organisation under different program |
| All these are short term sources of finance except |
| Which of the following is not a component of equity |
| Which of these is not among the factors hindering the development of SME in Nigeria according to FSS 2020 SME Report, 2007 |
| All of these are objectives of CBN-BOI N500bn intervention for SME financing |
| Which of the following indicate management’s ability to convert sales into profits and cash flows |
| A form of government where people govern themselves either directly or through their representatives is called ……….. |
