NATIONAL OPEN UNIVERSITY OF NIGERIA

14/16 AHMADU BELLO WAY, VICTORIA ISLAND, LAGOS

SCHOOL OF EDUCATION

MARCH/APRIL 2014 EXAMINATION

 
 
Course Code:                                     BED413
Course Title:                                      Office Organisation and Management
Time:                                                  2 Hours
Instruction:                                        Answer Question One and any other Two.
 
 
1.      a.     Define the  term “ Communication”                                                                                      (6 marks)
b.     Explain four (4 ) purpose of Communication.                                                                    (16 marks)
c.     The effectiveness of an organization largely depends on how well communication is handled.
Outline eight (8) aspects of communication process.                                                     (8 marks)
 
2.      a.      Briefly explain the concept of Workstation.
b.      Differentiate between a decentralized electronic office and a centralized electronic office in
relations to workstation.
c.     Explain two (2) merits of workstation in an organization.                                             (5 marks)
 
3.       a.     Explain the following key concept in today’s office.
i.     Office Organisation.                                                                                                                     (2.5marks)
ii.    Office Management.                                                                                                                   (2.5marks)
b.    Enumerate three activities of each of the following.
i.      Account department                                                                                                                  (5marks)
ii.     Production department                                                                                                             (5marks)
iii.    Personnel department                                                                                                              (5marks)
 
4.        Write Short notes on the following.
i.    Cognitive Dissonance.
ii.    Balance Theory.
iii.   Professional, Social/life skills.
iv    Trust
You can get the exam summary answers for this course from 08039407882

Check anoda sample below