Question: Other bodies and organizations are coming in to offer and deliver different
Answer: mediation service mediation

Question: When parties expect give and take, they usually
Answer: Positive

Question: To end or resolve a long-term, a relatively stable solution is required
Answer: conflict

Question: The process of and making concessions is necessary if a settlement is to be reached
Answer: give & take

Question: Individual mediators may hold different
Answer: beliefs

Question: is one of the key causes of the changes that occur during a negotiation
Answer: mutua adjustment

Question: Mediation must take place at an optimal or .
Answer: negotiate

Question: Critics believe that ADR encourages
Answer: compromisse

Question: The first step in integrative bargaining is identifying each side\’s_
Answer: interest

Question: strategies are crucial in any conflict.
Answer: directive

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