NATIONAL OPEN UNIVERSITY OF NIGERIA,

PLOT 91 CADASTRAL ZONE, NNAMDI AZIKIWE EXPRESSWAY, JABI – ABUJA

FACULTY OF SCIENCES

JULY 2018 EXAMINATIONS

 
COURSE CODE: DAM 382
COURSE TITLE: Information Systems Management [3 Units]
TIME ALLOWED: 3 Hours
INSTRUCTION: Attempt Question (1) (22 marks) and any other four questions each carrying 12 marks
 
1. A medium-sized financial services organisation is seeking a replacement information system management (ISM) Manager to restore confidence in the ISM function and to lead a redevelopment of its corporate systems.
The organisation’s current systems were developed about fifteen years previously, but new systems are needed to meet changing business requirements.
The ISM department has begun some redevelopments, but these have failed due to misunderstandings over who should be involved at each stage of the development process. Also, because the costs of the redevelopments exceeded the perceived benefits, the management expect the replacement ISM manager to use some form of cost benefit analysis for all future projects.
As part of the selection process for the new ISM Manager, you have been asked to make a presentation to demonstrate your suitability for the position. Prepare notes for the presentation to clearly demonstrate your understanding of the following:
1(a)      The role of the MIS Manager and the personal qualities required.               (6 marks)
1(b)      Review the involvement of user staff and information systems management staff in all the development stages, from initial system request to post implementation.
(8 marks)
1(c)      The net present value (NPV) method of cost benefit analysis, including its advantages and disadvantages.                                                                                    (8 marks)
 
2. For each of the following Strategic Information Systems Planning (SISP) techniques, explain how it works and assess its ability to identify the most important MIS developments for an organisation.
(a)      SWOT analysis.                                                                                    (4 marks)
(b)      Value Chain Analysis (VCA).                                                              (4 marks)
(c)       Data warehousing                                                                                (4marks)
 
3(a)      List the four principal elements of an improved model of technology use. (6 marks)
3(b)      List three characteristics of a successful project. (3 marks)
3(c)  Discuss the following terms:
i) Intranet        ii) Supply Chain                      iii) Prototype   (3 marks)
 
4(a)      Describe the main features of a document management system. (6 marks)
4(b)      Describe the main features of a workflow system   (4 marks)
4(c)      Explain how a combination of document management systems and workflow systems could improve productivity in the large organisation   (2 marks)
 
5(a)      List three characteristics of system development. (3 marks)
5(b)      Describe CASE with respect to its components and environment  (5 marks)
5(c)      List the four main functions of data administration. (4 marks)
 
6 Your organisation, a retail company specialising in consumer electronics, wishes to replace the existing information system management it uses for online sales reporting. The aim is to provide users with a seamless service over a variety of web clients and platforms.
a)                  List three design considerations which will be critical to the success of this ambition.                                                       (3 marks)
 
b)                 List three essential requirements of a successful CRM  (6 marks)
 
c)  What are the specific role of data mining tools? Mention some examples (3 marks)
You can get the soft copy for this course or the exam summary answers for this course from 08039407882

Exam summary sample below

NATIONAL OPEN UNIVERSITY OF NIGERIA,

91 CADASTRAL ZONES, NNAMDI AZIKIWE EXPRESSWAY, JABI, ABUJA.

FACULTY OF SCIENCES

JULY 2017 EXAMINATION.

COURSE CODE:                DAM 382    COURSE TITLE:        INFORMATION SYSTEMS MANAGEMENT
CREDIT UNIT: 3
INSTRUCTION:                 ANSWER QUESTION ONE (22 MARKS) AND ANY FOUR QUESTIONS (12 MARKS EACH)
1 a.       What is a Sniffing? (1 Mark)
b.      When managing Intranets, what are the two main options available to Enterprises when tackling the key issues of figuring out how to integrate legacy systems into the intranet and deciding how much control of the system should be decentralized? (2 Marks)
c.       In a tabular format differentiate between Information Management and Knowledge Management (6 Marks)
d.      List and briefly explain the five which make up today’s security technique as stated by RSA (5 Marks)
e.       Illustrate using well detailed diagrams and symbol the process involved in
i.            Sending an encrypted message (4 Marks)
ii.            Sending a digital signature (4 Marks)
2 a.       In a tabular form discuss the types of Application Service Providers (ASPs) and their corresponding capabilities. (6 Marks)
b.      Using a well detailed diagram Illustrate the Waterfall Development Life Cycle (6 Marks)
3a.       What are the four main functions of a data administrator? (2 Marks)
b.      Highlight the four major guidelines which must be followed in Defining the technical and architectural specifications for the systems when establishing the Ground rules in project management (2 Marks)
c.       Discuss any two main Types (and their components) of Middleware Used in Client-Server Application (8 Marks)
4a.       SQL is made up of three major components. List and briefly discuss the three components (3 Marks)
b.      Briefly explain the following Relational Operations function:
(4 Marks)
i.            Select
ii.            Project
iii.            Join
iv.            Product Intersection
v.            Difference
vi.            Union Division
c.       In a tabular presentation differentiate between Traditional and Internet-based EDI (5 Marks)
5a.       State the conditions under which the law will recognise the existence of binding contract (3 Marks)
b.      Discuss the three-level database model (based on Bradley, Martin, and Atre) (9 Marks)
6a.       Discuss any six advantages of B2C e-business (6 Marks)
b.      Discuss any six potential B2C problems (6 Marks)
 
You can get the soft copy for this course or the exam summary answers for this course from 08039407882

Exam summary sample below

NATIONAL OPEN UNIVERSITY OF NIGERIA

14/16 AHMADU BELLO WAY, VICTORIA ISLAND, LAGOS

SCHOOL OF SCIENCE AND TECHNOLOGY

MARCH/APRIL 2014 EXAMINATION

 
COURSE CODE: DAM 382
COURSE TITLE: INFORMATION SYSTEMS MANAGEMENT
TIME ALLOWED: 3HOURS
INSTRUCTION: ANSWER ANY FOUR (5) QUESTIONS. EACH QUESTION CARRIES 14MARKS.
 
 
(a.) Define the following                                                                       (4 Marks)
Data
Information
Knowledge
Data Records.
(b.) Exhaustively describe 1 of the changes occurring in the internal organization business environment. (10 Marks)
 
(a.) List the pillars that make up current security technique as quoted by RSA.              (5 Marks)
(b.) Highlight 3 differences between Intellectual assets Management and Information Management. (9 Marks)
 
Your neighbour wishes to start an e-business company in Nigeria and asks you for your professional opinion of possible legal and ethical issues surrounding the field. Give your opinion on 2 of these.  (14 Marks)
You have been contracted to help a firm in the early stages of solving a verbally stated optimization problem, what is your solution? (14 Marks)
(a.) List 4 items that are necessary to ensure that a project is successful. (4 Marks)
(b.) Using a table, highlight 5 differences between “clerical” and “managerial” based activities of an information worker.  (10 Marks)
 
6.       (a.) Software purchasers were at a stage tired of being “locked in” to proprietary software. Briefly highlight a solution to this quagmire. (7 Marks)
(b.) Briefly describe the use of a J2EE software specification.  (7 Marks)
 
(a.) Briefly describe the function of a “middleware” and highlight an existing type.( 10 Marks)
(b.) Highlight 2 rules that make up the fairly technical definition of a “true” distributed database. (4 Marks)
You can get the soft copy for this course or the exam summary answers for this course from 08039407882

Exam summary sample below