FBQ1: Listening carefully with the intent of attacking the speaker is known as…………. Answer: ambushing FBQ2: The process of screening out parts of information that bores us or makes us uncomfortable in a communication process is known as…………..  Answer: selective listening FBQ3: The psychological theory which states that a person feels conflict if they hold two or more attitudes that are in opposition to each other is known as…………..  Answer: dissonance FBQ4: The method of memorising lists and organising them is known as………..  Answer: mnemonics FBQ5: A symbol or combination of symbols used to convey emotional content in written or message form is known as………….  Answer: emoticons FBQ6: Any interference that keeps a message from being understood or accurately interpreted is regarded as……………  Answer: noise FBQ7: A dialogue intended to produce an agreement upon courses of action, to bargain for individual or collective advantage, to resolve disputes or to craft outcomes to satisfy various interests is referred to as………..  Answer: negotiation FBQ8: The process of breaking talks into steps, organised by time is known as………..  Answer: chronology FBQ9: The first step in planning an oral presentation is developing a……. Answer: purpose statement FBQ10: The process of speaking to a group of people deliberately and in a structured manner with the intention of informing, influencing, or entertaining them is known as………… Answer: public speaking FBQ11: The letter that accompanies an applicant’s curriculum vitae is known as………..  Answer: cover letter FBQ12: In formal letter writing, the abbreviation RSVP stands for………… Answer: please reply FBQ13: PP is the abbreviation for……….., which is a Latin phrase used in formal letter writing to show that one is signing a letter on somebody else's behalf Answer: per procurationem FBQ14: Internal communications within an organization is conveyed through…….. Answer: memos FBQ15: Writing is said to be……..because it can occur at any time and the process can return several times Answer: recursive FBQ16: The method of drawing rough sketches to plan a picture book, a movie script, a graphic novel or other fiction is known as……….  Answer: storyboarding FBQ17: The technique of creating a visual web that represents associations among ideas is known as……………  Answer: clustering FBQ18: Words that carry the meaning or sense in a sentence is referred to as………. Answer: keywords FBQ19: Words are made from……….. Answer: Syllables FBQ20: A…………..sentence encapsulates or organises an entire paragraph and often appear at the beginning Answer: Topic FBQ21: A complete sentence has a subject and a………..  Answer: predicate FBQ22: A…………..is the most basic type of a sentence which consists of a single independent clause  Answer: simple sentence FBQ23: A…………is a grammatical and lexical unit consisting of one or more words, representing distinct and differentiated concepts, and combined to form a meaningful statement, question, request, or command.  Answer: sentence FBQ24: One method of note taking common among visual communicators that allows them to illustrate using a tree structure is known as………  Answer: mapping FBQ25: The practice of writing pieces of information, often in an informal or unstructured manner is known as:   Answer: note taking FBQ26: PQRST is an acronym for a study method which stands for ……., Question, Read, Summary, and Test  Answer: Preview FBQ27: Communication among employees of the same level in an organization is called… Answer: horizontal communication FBQ28: The process of exchanging messages or information between two or more parties for the purpose of promoting business growth is referred to as…………..  Answer: business communication FBQ29: Voice qualities such as volume, pitch, tempo, rhythm, articulation, resonance, nasality, and accent give each individual a unique…………. Answer: voice print FBQ30: The context in which a communicator speaks is known as……….. Answer: voice set FBQ31: The vocalized but nonverbal parts of a message are known as………. Answer: paralanguage FBQ32: The study of the role of eyes in non-verbal communication is referred to as………… Answer: oculesics FBQ33: Gestures with direct verbal translations are referred to as……  Answer: emblems FBQ34: ………is central to the construction, maintenance and transmission of culture, as well as to cultural resistance and change Answer: Communication   FBQ35: The communication between people involving the sending and reception of wordless clues is known as……………..  Answer: nonverbal communication FBQ36: ……………are specific body movements that carry meaning  Answer: Gestures FBQ37: When an organization is facing a public challenge, or comes under threat, the communication that is put out by the management is commonly referred to as……….. Answer: Crisis management FBQ38: The aggregate perceptions and assessment by stakeholders including employees of an organisation’s ability to fulfil their expectations is known as…………. Answer: organizational reputation FBQ39: ………….is the reality and uniqueness of an organisation, which is integrally related to its external and internal image and reputation through corporate communication Answer: Corporate Identity FBQ40: The set of activities involved in managing and orchestrating all internal and external communications aimed at engaging employees and stakeholders on which an organization depends is known as……………. Answer: corporate communication FBQ41: Communication…..is the notion that an individual's or group's behavior are governed by their morals which in turn affects communication Answer: Ethics FBQ42: The live exchange and mass articulation of information among several persons and machines remote from one another but linked by a telecommunications system is known as……….. Answer: teleconference FBQ43: ………..is understood through such indicators as direction of lean, body orientation, arm position, and body openness Answer: Posture FBQ44: In a communication process………can be used to determine a communicator’s degree of attention or involvement Answer: posture FBQ45: The study of body movements, facial expressions, and gestures in a communication process is known as ……………  Answer: Kinesics FBQ46: Space in non-verbal communication may be divided into four main categories: intimate, personal, public, and …….. space Answer: Social FBQ47: …… is the study of the use of time in non-verbal communication Answer: Chronemics FBQ48: The study of how people use and perceive the physical space around them is known as….. Answer: proxemics FBQ49: The process of communicating through sending and receiving wordless messages is known as…………… Answer: non-verbal communication FBQ50: A…….is an organizational structure where every entity in the organization, except one, is subordinate to a single other entity Answer: hierarchical organization MCQ1: The imparting or interchange of thoughts, opinions, or information by speech, writing, or signs is known as? Answer: Communication MCQ2: Communication is commonly perceived as a: Answer: One-way process MCQ3: The following are common barriers to successful communication except: Answer: Structure MCQ4: The collection of rules and conventions that govern the composition of sentences in any given natural language is known as:  Answer: Grammar MCQ5: In the sentence note taking method, every new thought is written as:  Answer: A new line MCQ6: The ‘R’s in SQ3R study skill stand for: Answer: Read, Recite and Review MCQ7: The form of note taking that uses graphic organizers and diagrams to organize information is known as: Answer: Mapping MCQ8: The mere exchange of words between two or more parties is regarded as: Answer: Conversation MCQ9: The following are types of paralinguistic symbols except: Answer: Vocal synthesisers MCQ10: Paralinguistic symbols concerned with momentary variations in the manner in which verbal symbols are presented (e.g., volume, force, pitch) are known as: Answer: Vocal qualifiers MCQ11: Sounds that can stand alone as symbols because they can be interpreted as having a specific meaning are known as: Answer: Vocal characterizers MCQ12: Sounds that regulate the flow of verbal conversation is known as: Answer: Vocal segregates MCQ13: Body movements that facilitate the release of tension, stress, or anxiety is known as: Answer: Adaptors MCQ14: The following are qualities of effective feedback except: Answer: Political correctness MCQ15: The principle that people are drawn towards persons and things they like, evaluate highly, and prefer; and they avoid or move away from things they dislike, evaluate negatively, or do not prefer is known as: Answer: Immediacy principle MCQ16: The context in which a speaker speaks is known as: Answer: Voice set MCQ17: The use of space and distance within communication is known as: Answer: Proxemics MCQ18: The study of how time affects communication is known as: Answer: Chronemics MCQ19: The study of paralanguage, which includes the vocal qualities that go along with verbal messages, such as pitch, volume, rate, vocal quality, and verbal fillers is known as: Answer: Vocalics MCQ20: The most common type of gesture which are used to illustrate the verbal message they accompany are known as Answer: Illustrators MCQ21: Gestures that have a specific agreed-on meaning are known as: Answer: Emblems MCQ22: The main types of gesture include the following except: Answer: Amber MCQ23: What is the term for the psychological distance between communicators which includes eye contact, smiling, vocal expressiveness, physical proximity etc. Answer: Immediacy MCQ24: The physical distance between communicators indicates: Answer: The type of relationship they have MCQ25: For the purposes of understanding how different people communicate non-verbally, Edward Hall separated cultures into two basic categories: Answer: Contact and non-contact cultures MCQ26: The personal space, or “bubble,” that one maintains around their person in non-verbal communication is known as: Answer: Body territory MCQ27: The following are kinds of territories in proxemics except: Answer: Private territory MCQ28: The following are types of distances communicators keep except: Answer: Private MCQ29: The study of the way in which certain body movements and gestures serve as a form of non-verbal communication is known as: Answer: Kinesics MCQ30: The following are non-verbal communication theories except: Answer: Kinetics MCQ31: The phrase or sentence that has meaning (vocabulary) and structure (grammar) is known as a: Answer: Locution MCQ32: The following are illocutionary/perlocutionary points except: Answer: Constitutives MCQ33: The two types of locutionary act are: Answer: Propositional and utterance acts MCQ34: Speech acts that have an effect on the feelings, thoughts or actions of either the speaker or the listener is known as: Answer: Perlocutionary act  MCQ35: Communication contexts include the following except: Answer: Private communication MCQ36: The first major context within the field of communication is: Answer: Intrapersonal communication MCQ37: The utterance of sounds that have sense and reference and therefore meaning is known as a: Answer: Locutionary act MCQ38: The theory of language that says that our utterances aren’t just about words and their dictionary definitions.  Answer: Speech act theory MCQ39: The distance between communicators interacting with each will depend on the following factors except: Answer: Music MCQ40: Which of the following is a type of space in non-verbal communication? Answer: All of the options MCQ41: Which of the following factors are capable of influencing the behaviour of communicators during an interaction? Answer: All of the options MCQ42: The overall assessment of an organisation by its stakeholders is known as: Answer: Reputation MCQ43: The reality and uniqueness of an organisation, which is integrally related to its external and internal image and reputation through corporate communication is known as: Answer: Corporate identity MCQ44: A dialogue intended to produce an agreement upon courses of action, to bargain for individual or collective advantage, to resolve disputes or to craft outcomes to satisfy various interests is referred to as: Answer: Negotiation MCQ45: The following are principles of interpersonal communication except: Answer: Interpersonal communication is rigid MCQ46: The common fear of public speaking is called Answer: Glossophobia MCQ47: The writing process is seen as consisting the following steps except: Answer: Storing MCQ48: Words that have exactly the same sound (pronunciation) but different meanings and (usually) spelling is known as: Answer: Homophones MCQ49: The science of the sounds of human speech is known as: Answer: Phonetics MCQ50: “Although my friend invited me to a party, I do not want to go”; what type of sentence is this? Answer: Complex sentence