NATIONAL OPEN UNIVERSITY OF NIGERIA
14/16 AHMADU BELOW WAY, VICTORIA ISLAND, LAGOS
SCHOOL OF MANAGEMENT SCIENCES
MARCH, 2014 EXAMINATION
COURSE CODE: HCM432 CREDIT UNIT: 2
COURSE TITLE: HOSPITALITY INFORMATION SYSTEM
TIME ALLOWED: 2 HRS
Instructions: 1. Attempt question Number one (1) and any other two (2).
- Question number 1 is compulsory and carries 30 marks, while the other
questions carry equal marks each
- Present all your points in coherent and orderly manner
1. Give explanatory notes on all of the following terms in Hospitality Information System
(HIS)
(a) Event Management
(b) A typical event management computer system
(c) Point-of-Sale System (POS)
(d) Event Diary
(e) Quotation and Sales forecasting (30 marks)
2 a. Differentiate with examples between Information System and Hospitality Information
System (10 marks)
b. Explain briefly the components of Hospitality Industry Technology (10 marks)
3 a. Explain the concept of the Telephone Call Accounting System
b. List and explain briefly the benefits of computerization
c. Show the graphical description of the Hotel Property Management System Interfaces
(20 marks)
4 a. What is Control Inventory
b. List and explain briefly the approaches to inventory control
c. Highlights the reasons for inventory control (20 marks)
5 a. Explain the term Information Technology (7 marks)
b. Differentiate between executive Information System (EIS) and Transaction Processing
System (TPS) (7 marks)
c. What are the essentials of the Decision Support System (DSS) (6 marks)
You can get the exam summary answers for this course from 08039407882
Check the sample below
