NATIONAL OPEN UNIVERSITY OF NIGERIA
14/16 AHMADU BELLO WAY, VICTORIA ISLAND LAGOS
SCHOOL OF ARTS AND SOCIAL SCIENCES
MARCH/APRIL 2014 EXAMINATION
COURSE CODE: CTH 472
COURSE TITLE: CONFLICT MANAGEMENT
TIME ALLOWED: 2 HRS
Instruction: Answer question 1 in and any other two.
1. Discuss the causes of conflict and state the various approaches to conflict management.
(30 marks)
2. State the role of communication in conflict management and explain the relationship between conflict management and conflict resolution. (20 marks)
3(a) List and discuss the nature and parties involved in any five examples of conflict in the Bible. (10 marks)
(b) Explain the seven ways of managing conflict in the church. (10 marks)
4(a) Describe the rules for resolving conflict among Christians. (10 marks)
(b) What are the common excuses why Christians fail to resolve conflict among them? (10 marks)
5(a) Discuss the relationship between conflict style and family dispute. (10 marks)
(b) What are the recognizable phases of progressive conflict in the church? (10 marks)
You can get the soft copy for this course or the exam summary answers for this course from 08039407882
Exam summary sample below
