NATIONAL OPEN UNIVERSITY OF NIGERIA
14/16 AHMADU BELLO WAY, VICTORIA ISLAND, LAGOS
SCHOOL OF MANAGEMENT SCIENCES
MARCH 2014 EXAMINATIONS
COURSE CODE: BHM 401 CREDIT UNIT: 2
COURSE TITLE: PRINCIPLES AND PRACTICE OF MANAGEMENT
TIME ALLOWED: 2 HOURS
Instructions: 1. Attempt question Number one (1) and any other two (2).
2. Question number 1 is compulsory and carries 30 marks, while the other
questions carry 20 marks each
3. Present all your points in coherent and orderly manner
QUESTION 1
A. Identify and discuss any four Management Thoughts.
B. Draw up a comparison between Maslow’s Hierarchy of needs theory and Herzberg’s two-factor theory.
QUESTION 2
A. List four categories upon which planning is based.
B. Briefly discuss the five basic steps in planning.
C. Define planning.
QUESTION 3
A. List and explain the three situations under which organisational decisions can be taken.
B. List and explain in proper order the stages in the decision-making process.
QUESTION 4
A. With the aid of a well labelled diagram, discuss the motivation process.
B. What are the major contributions of Henri Fayol and Max Webber to the administrative management theory?
QUESTION 5
A. Define the concept of Total Quality Management (TQM).
B. Highlight the principles of Total Quality Management (TQM).
For the 2015 – till date past questions for this course CLICK HERE
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